IT Pros, if you'd like an overview of the Information Technology Infrastructure Library (ITIL) framework in System Center 2012 R2, including service design capabilities, strategy, and more, be sure to take this course. Microsoft MVP and Director of Concurrency's Infrastructure Practice, Nate Lasnoski, explores configuration and asset management, service operations, and problem management. At the end of the course, you'll have a deep and well-rounded understanding of ITIL for IT Professionals offered in System Center 2012 R2, along with perspective on how these offerings can help ensure success for your company.Instructors | Nathan Lasnoski - Architect and Director of Infrastructure at Concurrency, Microsoft MVP
Learn about the ITIL v3 framework and how it impacts the way you deliver IT services to your business.
Explore the ITIL v3 practice of Service Strategy and how it can help you to focus on the delivery of the right services to your business.
Look into the ITIL v3 practice of Service Design and how it helps you to deliver consistent models and configuration information prior to service launch.
Get the details on the ITIL v3 practice of Service Transition and how it helps you to launch IT services in a structured and controlled way that supports success.
Learn about the ITIL v3 processes of Change and Release Management and how they can improve your ability to introduce change into your organization, while defining and meeting customer expectations.
Explore the ITIL v3 processes of Configuration and Asset Management and how they can improve your ability to understand the topology and cost of every service you deliver to the business.
Get information on the ITIL v3 process of Knowledge Management and how it can be used to provide uniformity to meeting customer expectations in operational processes.
Hear about the ITIL v3 practice of Service Operations and how it helps you deliver consistent customer service around service outages, new service requests, and root cause analysis.
Get the details on the ITIL v3 process of Incident and Event Management and how it helps deliver consistent customer service around service outages and prioritization of incident activities, plus use non-relative terms to set expectations.
Learn about the ITIL v3 process of Service Request Fulfillment and how it is a significant engine for delivering true ROI to your business through automation, information capture, and pre-set customer expectations.
See how the ITIL v3 process of Problem Management helps mitigate or eliminate incidents by solving root causes.
Find out how you can take the ITIL v3 processes and use them to make better decisions around the intentional delivery of IT services to your business.
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