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System Center 2012 R2: ITIL for IT Pros

118
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Bonus points for course completion: 15
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This course provides an overview of the ITIL framework, service design, strategy, and more. By participating in this course, you will gain a deep and well-rounded understanding of ITIL for IT Professionals offered in System Center 2012 R2 and how these offerings help ensure success for your company.


Course owner: Dean Of Colleges
Modules
01 | Introduction to ITIL Framework
9 Points -  Level 300
02 | Service Strategy
9 Points -  Level 300
03 | Service Design
8 Points -  Level 300
04 | Service Transition
9 Points -  Level 300
05 | Change and Release Management
9 Points -  Level 300
06 | Configuration and Asset Management
9 Points -  Level 300
07 | Knowledge Management
8 Points -  Level 300
08 | Service Operations
8 Points -  Level 300
09 | Incident and Event Management
9 Points -  Level 300
10 | Service Request Fulfillment
9 Points -  Level 300
11 | Problem Management
8 Points -  Level 300
12 | Continuous Service Improvement
8 Points -  Level 300
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