System Center 2012: Orchestrator (SCO) & Service Manager (SCSM)

This module will provide an overview of the service management and automation functionality included in the new System Center product. We will discuss how the product can be configured for self-service, and how to configure workflows across data center and private cloud environments. We will review the new reporting functionality in System Center that allows the IT pro to maintain a consistent window into their environment using System Center’s business intelligence and dashboard capability.

In this module, we will explore the advanced monitoring and operating functionality in Orchestrator and Service Manager. We will show how to automate operational processes, respond to end-user service requests, and the best practices for doing this. You will learn how to use Service Manager and Orchestrator to operate your environment by managing process workflows, and how to monitor deployed services and applications. As well, new features of the self-service portal in Service Manager will be discussed, as well as how you can use this to help optimize problem remediation in your data center and cloud environment.

In this module, we will illustrate how System Center can be used to design effective data center and private cloud reporting processes. We will discuss the data warehouse architecture and how this new architecture has evolved from previous reporting capability in System Center. The foundation of the reporting and data warehouse concepts will be shown, as well as the powerful new functionality of the self-service reporting and dashboard authoring tools. This session also has a comprehensive demonstration that will show how to build reports.