This module will show you how to use System Center to design a private cloud that aligns with the Microsoft cloud and application management vision. This vision will deliver standardization of your service and request offerings, as well as standardizing your automation process. Further, we will illustrate Microsoft’s approach to self-service delivery. Specifically showing you examples of how to use the new portal functionality in System Center 2012, to empower your end users to request service offerings based on their role in the organization. Then we will detail how the approval and delivery of these offerings occurs.

This module builds on the previous module, and further explains the advanced monitoring and operating functionality of two key System Center components, Orchestrator and Service Manager. This will show how IT Pros will gain end-to-end visibility into the automated processes that make their private clouds. Further, to ensure accurate and timely responses to end-user service requests, we will review System Center’s new service level agreement functionality. This provides the IT Pro with expedited methods to challenging operational issues such as release, incident and change management. Part of this module will be dedicated to new reporting functionality that allows the IT Pro to maintain a consistent window into the private cloud using System Center’s business intelligence and dashboard capability.