Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management. In this course you will learn about the role Service Manager plays in the broader story of Microsoft’s management solution on top of Windows Server 2012 R2. This course dives into topics such as SLA Insights and Analysis, Standardize Service Delivery, Manage Multiple Processes, and OLA Insights and Analysis.
This module introduces you to Service Management. What is it? What are some requests and needs of the customers? How are we answering that call?
This module shows you how the System Center suite works to provide IT with good information that can be used to measure the effectiveness of support personnel and processes and other customer-facing metrics.
Free Microsoft Training Delivered by Experts